Privacy Policy

Last Updated: May 13, 2026

Adeel Cooling Point respects your privacy and is committed to protecting the information you share with us through our website, phone calls, WhatsApp, contact forms, and service request channels.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you contact us for AC repair, AC installation, AC gas filling, AC maintenance, refrigerator repair, or other cooling services in Lahore.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you contact Adeel Cooling Point, we may collect basic information needed to respond to your service request.

This may include:

• Name
• Phone number
• Email address, if provided
• Service area or address
• Type of service required
• Details about your AC, refrigerator, or cooling issue
• Messages sent through our website, WhatsApp, phone, or contact form

We collect this information only when you voluntarily provide it to us.

Information We Do Not Collect

Adeel Cooling Point does not collect sensitive financial or login information through this website.

We do not ask for:

• Passwords
• Banking details
• Credit card or debit card information
• Online account login details
• CNIC or government ID details unless legally required for a specific business reason
• Any information unrelated to your service request

Our website is used only for local service inquiries and customer communication.

How We Use Your Information

We use the information you provide for legitimate business and service purposes.

Your information may be used to:

• Respond to your AC repair or service request
• Call or message you about your inquiry
• Confirm your location and service availability
• Schedule AC repair, installation, gas filling, or maintenance service
• Send service-related updates
• Improve our website and customer support
• Monitor advertising and website performance
• Prevent misuse, spam, or fraudulent activity

We only use your details for communication related to your requested service or our business operations.

Contact Forms and Service Requests

When you submit a form on our website, we may collect your name, phone number, location, and service requirement.

This information is used only to contact you about your AC repair, AC service, AC installation, AC gas filling, AC maintenance, refrigerator repair, or related service request.

We do not use contact forms to collect passwords, payment card details, banking information, or login credentials.

Phone Calls and WhatsApp Communication

If you contact us by phone or WhatsApp, we may use your phone number and message details to respond to your inquiry, confirm your service request, and provide customer support.

Any information shared through WhatsApp or phone calls is used only for service-related communication.

Google Ads and Conversion Tracking

Adeel Cooling Point may use Google Ads and conversion tracking to understand how visitors interact with our website after clicking an advertisement.

Google Ads tracking may help us understand actions such as:

• Website visits
• Phone call clicks
• WhatsApp clicks
• Contact form submissions
• Service inquiry actions

This helps us measure the effectiveness of our advertising campaigns and improve our services.

Google may use cookies or similar technologies to support advertising measurement. You can learn more about how Google uses data by visiting Google’s Privacy & Terms page.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, measure website performance, and understand how visitors use our website.

Cookies may be used to:

• Remember basic website preferences
• Measure website traffic
• Understand visitor interactions
• Track advertising performance
• Improve website speed, usability, and service pages

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Third-Party Services

We may use trusted third-party services to operate, improve, and measure our website.

These may include:

• Google Ads
• Google Analytics
• Website hosting providers
• WordPress plugins
• Contact form tools
• WhatsApp or phone communication tools

These services may process limited information on our behalf for website performance, advertising measurement, communication, and security purposes.

We do not control the privacy practices of third-party websites or services. Their use of information is governed by their own privacy policies.

How We Share Information

Adeel Cooling Point does not sell, rent, or trade your personal information.

We may share limited information only when necessary to:

• Provide the service you requested
• Communicate with you about your inquiry
• Operate and maintain our website
• Comply with legal requirements
• Protect our business, website, customers, and service operations

We only share information when it is required for legitimate service or business purposes.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based system is completely secure. While we try to protect the information you share with us, we cannot guarantee absolute security of data transmitted through websites, phone calls, WhatsApp, or online forms.

Data Retention

We may keep your contact and service inquiry information for as long as needed to respond to your request, provide service, maintain business records, resolve disputes, improve customer support, or comply with legal obligations.

If your information is no longer needed, we may delete or securely remove it from our records.

Your Privacy Rights

You may contact us if you want to:

• Ask what information we have about you
• Correct your contact information
• Request deletion of your service inquiry details
• Ask questions about how your information is used
• Stop receiving non-essential communication from us

To make a privacy request, contact us using the details provided below.

Children’s Privacy

Adeel Cooling Point does not knowingly collect personal information from children under the age of 13.

Our services are intended for homeowners, tenants, businesses, offices, shops, and customers requesting AC repair or cooling services.

If we discover that we have collected information from a child without appropriate consent, we will take steps to delete it.

External Links

Our website may contain links to external websites or third-party platforms.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

Adeel Cooling Point may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us using the details below.

Business Name: Adeel Cooling Point
Service Area: Lahore, Pakistan
Address: BOP, Johar Town, Lahore, Pakistan
Phone: 0304 1947464
Email: info@adeelcoolpoint.pk
Website: https://adeelcoolpoint.pk

Important Customer Notice

Adeel Cooling Point only collects basic service inquiry details to respond to AC repair, AC installation, AC gas filling, AC maintenance, and refrigerator repair requests.

We do not collect passwords, banking information, credit card details, debit card details, or login credentials through our website.