At Adeel Cool Point, we aim to provide clear, honest, and professional AC repair, AC maintenance, AC installation, AC gas filling, and refrigerator repair services in Lahore. These company policies explain how our service process works, what customers can expect, and how we handle bookings, inspections, payments, warranties, and service requests.
Service Booking Policy
Customers can request service through phone call, WhatsApp, or website contact form. After receiving your request, our team may ask for your name, phone number, location, AC type, and service requirement to understand the issue and arrange technician support.
Booking confirmation depends on technician availability, service area, weather conditions, traffic, and urgency of the request. Same-day service may be available in many areas of Lahore, but exact timing can vary.
Service Area Policy
Adeel Cool Point provides AC repair, AC maintenance, AC gas filling, AC installation, and refrigerator repair services across Lahore.
Our common service areas include Johar Town, DHA, Gulberg, Bahria Town, Wapda Town, Model Town, Askari, Valencia Town, Faisal Town, Garden Town, Township, Cantt, Lake City, NFC, Iqbal Town, and nearby areas.
Customers outside these areas can still contact us to confirm technician availability.
Inspection & Diagnosis Policy
Before starting repair or maintenance work, our technician inspects the AC or refrigerator to identify the possible issue. Diagnosis may include checking cooling performance, airflow, gas level, filters, wiring, leakage, compressor condition, electrical parts, and visible faults.
The final repair recommendation depends on the condition of the unit after inspection. Some problems may require additional parts, extra labor, or follow-up service.
Pricing Policy
Service charges depend on the type of work, unit condition, location, parts required, gas requirement, installation complexity, and labor involved.
We aim to provide clear pricing before starting the confirmed work. If extra repair, part replacement, or additional service is needed, the technician will inform the customer before proceeding.
Prices may vary for split AC, inverter AC, large units, commercial units, refrigerator repair, difficult installation locations, or emergency service requests.
Payment Policy
Payment is due after the agreed service is completed, unless otherwise discussed before the job starts.
Accepted payment methods may include cash, bank transfer, or other methods confirmed by Adeel Cool Point at the time of service.
Customers are requested to make payment directly to the authorized technician or official business contact only.
Parts Replacement Policy
If any AC or refrigerator part needs replacement, the technician will inform the customer before installation. Replacement parts may vary in price depending on brand, quality, and market availability.
Adeel Cool Point is not responsible for faults caused by old, damaged, duplicate, previously repaired, or customer-provided parts. If the customer provides their own part, the responsibility for part quality remains with the customer.
Warranty / Service Guarantee Policy
Warranty or service guarantee depends on the type of service performed. Some services may include limited checking support after completion, while others may not include warranty due to the nature of the fault, old equipment condition, leakage, electrical instability, compressor weakness, or third-party parts.
Gas filling warranty depends on whether leakage is present and whether the customer approves leakage repair before refilling. If gas leakage exists and the customer chooses only refilling without proper leakage repair, cooling may drop again and warranty may not apply.
Any warranty or service support must be confirmed at the time of service.
AC Gas Filling Policy
AC gas filling is only effective when the system is properly checked. If the AC has leakage, refilling gas without fixing the leak may only provide temporary cooling.
Our technician may recommend leakage checking before gas filling. If leakage repair is required, it may involve additional cost depending on the fault location and repair complexity.
Installation Policy
AC installation includes fitting the indoor and outdoor units, copper pipe connection, drainage setup, wiring support, and basic testing according to the agreed scope of work.
Extra charges may apply for additional copper pipe, brackets, wiring, wall cutting, difficult access, outdoor unit stand, height work, or shifting of old units.
Customers should provide safe access to the installation area before the technician arrives.
Cancellation & Rescheduling Policy
Customers should inform us as early as possible if they need to cancel or reschedule a booking.
If the technician has already reached the location, an inspection or visit charge may apply, especially if the customer cancels the service after arrival.
Adeel Cool Point may also reschedule service due to technician availability, heavy traffic, weather, emergency workload, or safety concerns.
Customer Responsibility Policy
Customers are requested to provide correct contact details, accurate location, service requirement, and safe access to the AC or refrigerator unit.
Before work starts, customers should remove fragile items, clear the service area, and make sure an adult is present at the location.
Adeel Cool Point is not responsible for delays caused by wrong address, unreachable phone number, restricted building access, unsafe working conditions, or incomplete customer information.
Safety Policy
Technicians may refuse or delay work if the location is unsafe, the unit is installed in a dangerous position, electrical wiring is exposed, weather conditions are risky, or proper access is not available.
Customer and technician safety comes first. Additional equipment or labor may be required for difficult-height installations or unsafe outdoor unit access.
Damage & Liability Policy
Our technicians aim to work carefully and professionally. However, Adeel Cool Point is not responsible for pre-existing damage, weak wiring, old brackets, damaged pipes, cracked insulation, rusted parts, weak walls, faulty previous installation, or hidden internal faults that become visible during service.
If any new issue is identified during the work, the technician will inform the customer before continuing.
Website & Communication Policy
Information on our website is provided for general service guidance. Actual service recommendations depend on inspection of the AC, refrigerator, or cooling system at the customer’s location.
Customers can contact us through:
Business Name: Adeel Cool Point
Email: info@adeelcoolpoint.pk
Phone: 03041947464
Address: 253 E1, Johar Town, Lahore, Punjab 54782, Pakistan
Working Hours: 9:00 AM – 10:00 PM
Final Note
By booking a service with Adeel Cool Point, customers agree to these company policies. Our goal is to provide reliable cooling service, clear communication, and practical repair support for homes, offices, shops, and small businesses across Lahore.